FAQ

• For orders over CAD $100 : GOOD NEWS, shipping is FREE for you !
• For orders under CAD $100, your shipping costs will be automatically calculated after providing your shipping address at checkout

Your shipping costs will be automatically calculated after providing your shipping address at checkout

Orders shipped internationally may incur custom fees and/or taxes upon receipt in destination country. My Wooden Lifestyle has no control over thoses charges, therefor we are not responsible for any actions taken by customs or delivery services. 

As a result, the customer is responsible for any customs charges that may be applied to the shipment. 

• Standard :  2 to 9 business days (excluding weekends and holidays)*
• Xpresspost : 3 to 4 business days (excluding weekends and holidays)*
• Priority : 2 to 3 business days (excluding weekends and holidays)*

*Please note that for engraving watches, there is a processing time of 5 business days.

The estimated time delivery depends on your shipping address. Your order will be shipped from Canada. Parcels are expedited via Canada post. We know you are eager to receive your Wooden Lifestyle product and be assured that we are striving to fulfill your order within 24 hours. But please keep in mind that, sometimes, there could be factors that would delay order fulfillment by a day or two.

• Standard :  5 to 8 business days (excluding weekends and holidays)*
• Xpresspost : 2 to 3 business days (excluding weekends and holidays)*
• Priority : 1 to 2 business days (excluding weekends and holidays)*

*Please note that for engraving watches, there is a processing time of 5 business days.

The estimated time delivery depends on your shipping address. Your order will be shipped from Canada. Parcels are expedited via Canada post. We know you are eager to receive your Wooden Lifestyle product and be assured that we are striving to fulfill your order within 24 hours. But please keep in mind that, sometimes, there could be factors that would delay order fulfillment by a day or two.

• Standard : 6 to 10 business days (excluding weekends and holidays)*  
  
• Xpresspost : 4 to 7 business days (excluding weekends and holidays)*
  
• Priority : 2 to 3 business days (excluding weekends and holidays)*
  

*Please note that for engraving watches, there is a processing time of 5 business days.

The estimated time delivery depends on your shipping address. Your order will be shipped from Canada. Parcels are expedited via Canada post. We know you are eager to receive your Wooden Lifestyle product and be assured that we are striving to fulfill your order within 24 hours. But please keep in mind that, sometimes, there could be factors that would delay order fulfillment by a day or two.

We are currently accepting PayPal and all major credit cards : Visa, Mastercard, American Express.

Yes. The payment page is secured and protects your sensitive data. Furthermore, any of your payment information is not stored and directly used by the bank to process the transaction

All Canadian orders are subject to GST/HST. All Quebec orders are subject to GST and QST. International orders are tax free.

Of course, please read our Return & Exchange policy for more details.

We offer a 12-month warranty on all our watches from the date of purchase against mechanism problems or manufacturing defects. My Wooden Lifestyle has sole discretion to establish what can be qualified as a manufacturing defect. Please also note that a proof of purchase is required to claim the warranty. If a product is indeed considered defective, My Wooden Lifestyle will gladly repair or replace the product at no cost to you. This warranty does not cover scratched dial as a result of normal wear, environmental damage (caused by exposure to heat, cold, water or sun), batteries, band, watch case, loss or theft.

We offer a 3-month warranty on all our sunglasses from the date of purchase against manufacturing defects. My Wooden Lifestyle has sole discretion to establish what can be qualified as a manufacturing defect. Please also note that a proof of purchase is required to claim the warranty. If a product is indeed considered defective, My Wooden Lifestyle will gladly repair or replace the product at no cost to you. This warranty does not cover scratched lenses as a result of normal wear, popped lenses or broken hinges caused by impacts or force, environmental damage (exposure to heat, sun, cold, water), loss or theft. 

A pair of sunglasses is often a part of an outdoor lifestyle, that’s why they are susceptible to wear and tear. Here are a few tips to avoid accidental damage:

• Always store your Wooden Lifestyle sunglasses in a safe place as your wooden case or your travel pouch when you’re not wearing them. Don’t keep them on your shirt, in your pocket, on your bag
• Never put them face down onto a table to avoid scratches on the lenses
• Check the screws regularly and tighten them gently with a small screwdriver or use an eyeglass toolkit
• Use a lens solution and the provided microfiber pouch to clean lenses

All our sunglasses are equipped with polarized lenses. But what does that mean? Polarized lenses are coated with a special film that blocks reflected light and helps reduce glare. Therefore, these polarized lenses tend to improve color vibrancy and to reduce the harmful effects of UV light. They are especially recommended for outdoor sports but are perfect for everyday use as well !

My Wooden Lifestyle sunglasses offer UV400 protection or category 4.

All products on this website are sold in Canadian dollars (CAD). Your bank often apply the conversion rate once the payment processed.